Privacy Policy
Last updated: October 13, 2026
Introduction
MyColoury (“MyColoury,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit mycoloury.ca, book or receive our services, contact us, or interact with us through social media.
MyColoury operates in Ontario, Canada. We handle personal information in accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
Information We Collect
Depending on how you interact with MyColoury, we may collect the following information:
Personal and contact information
Name, email address, telephone number, and other contact details you provide.
Information submitted through inquiry forms, emails, booking forms, and other communications.
Information relating to group bookings, corporate events, brand collaborations, and business inquiries.
Booking and payment information
Appointment dates, selected services, booking preferences, and service history.
Transaction details required to confirm bookings, process payments, and maintain business records.
Payment information processed through our payment service providers.
Consultation information and photographs
When you receive a colour analysis, body typing consultation, or related service, we may collect information relevant to providing that service. This may include photographs you submit for virtual analysis, photographs or video recordings made during an in-person session with your permission, and information relating to your appearance and personalized recommendations.
Photographs and recordings may identify you and are treated as personal information. We collect and use them for the purposes described in this Policy and in accordance with any applicable consent you provide.
Technical information
When you visit our website, certain information may be collected automatically, including your IP address, browser and device information, pages visited, referring website, dates and times of visits, and website usage data. Cookies and similar technologies may also collect information about your interactions with the Website.
How We Use Your Information
We use personal information for purposes including:
Responding to inquiries and communicating with you.
Scheduling, confirming, managing, and delivering appointments and consultations.
Preparing personalized colour analysis results, recommendations, and reports.
Reviewing photographs submitted for virtual services.
Processing payments, issuing receipts, and maintaining business records.
Coordinating group experiences, corporate events, and brand collaborations.
Managing customer service, follow-up support, and service-related communications.
Operating, maintaining, and improving our website and services.
Understanding website performance and managing social media and promotional activities.
Protecting against fraud, misuse, and security incidents.
Meeting legal, accounting, and regulatory obligations and resolving disputes.
We will not use personal information for a materially different purpose without obtaining consent where required by law.
Photographs, Video Recordings, and Marketing Consent
Photographs and recordings may be collected for different purposes, including providing a consultation, completing a virtual analysis, documenting an in-person session, or creating promotional content.
Virtual consultations: If you book a virtual colour analysis, you will be required to submit photographs so we can assess your colouring and prepare your personalized results. These photographs are used to deliver the service and are not automatically authorized for public use.
In-person consultations: Video recording is optional. We seek your consent during the booking process and confirm it again in person before recording or using content for social media. You may decline or change your mind about marketing consent without affecting your eligibility to receive the service.
Clients are not provided with copies of session recordings. Clients may make their own recordings during a session, subject to any reasonable arrangements communicated before or during the appointment.
Cookies and Website Analytics
Our website is hosted on Squarespace. Squarespace and other enabled services may use cookies, analytics, and similar technologies to support website functionality, understand visitor activity, improve performance, and, where configured, measure promotional campaigns.
The information collected depends on the features and integrations enabled on our website.
You may manage cookies through your browser settings and any cookie-preference tools made available on our website. Disabling certain cookies may affect website functionality. Where required by law, we will seek consent before using non-essential tracking technologies.
Third-Party Service Providers
We use third-party platforms to operate our business and deliver services. Depending on the activity, these may include:
Squarespace: Website hosting and website functionality.
Calendly: Appointment scheduling and booking communications.
Square: Processing credit card payments and related transaction information.
Google Workspace: Business email, client communications, and related business documents.
Social media platforms: Promotional content, audience engagement, inquiries, and communications.
We may also use other providers where necessary to support our operations.
These providers may process information on our behalf or under their own privacy policies and terms. We share only the information reasonably necessary for the relevant purpose, subject to applicable law.
Some providers may process or store personal information outside Ontario or Canada. In those circumstances, information may be subject to the laws of the jurisdiction where it is processed.
We do not control the independent privacy practices of third-party platforms. We encourage you to review their applicable privacy policies.
Artificial Intelligence (AI)
MyColoury may use AI-enabled tools to assist with general business activities, such as drafting marketing content, organizing ideas, conducting research, or developing educational materials.
We do not input customer personal information, identifiable consultation records, or confidential client details into AI tools.
AI-assisted content may contain errors or inaccuracies and is reviewed as appropriate before use. AI does not replace the individualized assessment and professional judgment applied when providing MyColoury's consultation services.
We will update this Policy if our practices change in a way that materially affects how personal information is collected, used, or disclosed.
Disclosure of Personal Information
We do not sell personal information to third parties as part of our ordinary business operations.
We may disclose personal information:
To service providers who support our business and deliver our services.
To payment processors and financial institutions to complete transactions.
To professional advisers or representatives where reasonably necessary.
When required or permitted by law or a lawful legal process.
In connection with a business transfer or restructuring, subject to applicable privacy requirements.
With your consent or at your direction.
Children's Privacy
Our website and services are not intended for use by children without appropriate parental or guardian involvement where required by law.
If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the situation and take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites, booking platforms, and social media services. We are not responsible for the privacy practices or security of websites we do not operate. Your use of those services is subject to their own policies and terms.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, or legal obligations.
Updates will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
Contact Us
For questions about this Privacy Policy, privacy requests, or concerns about how your personal information is handled, please contact us.
MyColoury operates in Ontario, Canada.